Refunds and cancellations

Digital products

This covers every written guide, template, spreadsheet and tool sold through this site.

If you are not satisfied with a digital product for any reason, send us a message through the contact form within 60 days of the purchase date and we will refund it in full. You do not need to explain why, and you do not need to delete or return the files.

Give the email address you used at checkout so the purchase can be found. If you have the receipt or order number, that speeds things up, but it is not required.

How long a refund takes

Refund requests are acknowledged within two business days. Once approved, the refund is issued to the original payment method through Stripe, our payment processor. Stripe typically returns funds to a card within five to ten business days, though the exact timing is set by your bank and is outside our control.

After 60 days

Requests made more than 60 days after purchase are outside this policy. If something has gone genuinely wrong, such as a file that will not open or a product that was never delivered, contact us anyway and we will put it right regardless of the date.

Consulting engagements

Cancelling before work starts

If you have paid a deposit or fee for a consulting engagement and cancel before work has begun, you receive a full refund. There is no cancellation fee.

Cancelling after work starts

Either side may end an engagement at any time, in writing. You are billed only for work already delivered up to that point, calculated against the scope agreed at the start. Anything you have paid beyond that is refunded within ten business days.

Work already delivered to you, such as an audit, a written plan or campaign assets, remains yours to keep and use.

Rescheduling

Scheduled sessions can be moved at no cost with at least 24 hours notice. Sessions missed without notice may be counted as delivered, at our discretion.

Subscriptions

We do not currently sell subscriptions or recurring plans. All purchases are one-off. If that changes, this policy will be updated before any recurring product goes on sale.

Promotions and discounts

Products bought using a discount code are refunded at the price actually paid, under the same 60 day terms. Where a promotion carries its own conditions, those conditions will be stated with the promotion itself at the time it runs.

Chargebacks and disputes

If you believe a charge is wrong, please message us through the contact form before contacting your bank. Almost every dispute we have seen was a misunderstanding that took one message to resolve, and a refund is usually faster than a chargeback.

If you do open a dispute through your card issuer, we will respond to it through Stripe with the records of the purchase and any correspondence.

Pricing and currency

All prices are shown and charged in US dollars. If your payment method is denominated in another currency, your bank sets the exchange rate and may add its own fee. Those bank charges are not refundable by us, as we never receive them.

Contact

For refunds, cancellations and anything else about an order, use the contact form on our home page.

Lourdes Work Corporation
Registered in Florida, United States.