Terms of service

1. Who these terms are with

These terms are an agreement between you and Lourdes Work Corporation, a company incorporated in the State of Florida, United States, with its registered office at 1200 Brickell Avenue, Suite 1950 #1025, Miami, FL 33131. In this document "we" and "us" mean Lourdes Work Corporation, and "you" means the person or business buying from us.

By buying a product or engaging us for consulting, you accept these terms.

2. What we provide

We provide two things:

• Online marketing consulting. Advisory and hands-on work covering positioning, messaging, campaign planning and execution, and marketing measurement. Each engagement is scoped, priced and agreed in writing before work begins.
• Digital products. Written guides, templates, spreadsheets and tools, delivered as downloadable files immediately after purchase.

We do not sell physical goods, and nothing is shipped.

3. No guarantee of results

This section matters, so it is written plainly.

We do not guarantee any particular business outcome. We do not promise revenue, profit, growth, traffic, leads, conversions, search rankings, follower counts or any other result, and we make no representation about what you will earn.

Marketing outcomes depend on your market, your product, your pricing, your operations, your budget, competitor behaviour, timing, and your own execution. Most of that is outside our control. Any example, case study or figure we may show describes what happened in that specific situation and is not a prediction of what will happen in yours.

Our guides and tools are educational and informational. They are not financial, legal, tax or investment advice, and they are not a business opportunity, an investment offering or an employment offer.

4. Prices and payment

All prices are stated and charged in US dollars. The price shown at checkout is the price you pay. Any currency conversion charge or foreign transaction fee applied by your bank is set by your bank, not by us.

Payments are processed by Stripe, Inc. By paying, you also accept Stripe's terms. We do not receive or store your full card details. See our privacy policy for what data we do receive.

Consulting fees, the payment schedule and any deposit are set out in the written scope for that engagement, which takes precedence over this section if the two differ.

5. Refunds and cancellation

Digital products carry a full refund within 60 days of purchase, with no questions asked. Consulting engagements may be cancelled by either side in writing, with fees due only for work delivered.

The full terms, including how to request a refund and how long it takes, are on the refunds and cancellations page, which forms part of these terms.

6. Licence to use what you buy

When you buy a digital product you get a perpetual, non-exclusive, non-transferable licence to use it within one business, including by your own employees and contractors working on that business.

You may adapt templates and tools for your own use. You may not resell, sublicense, republish, share publicly, or distribute the material, in original or modified form, and you may not use it to build a competing product. Copyright and all other intellectual property in our materials stays with us.

Work produced specifically for you during a consulting engagement, such as an audit, a plan or campaign assets, belongs to you once the engagement is paid for in full. Our pre-existing methods, templates and tools used to produce it remain ours.

7. Your responsibilities

• Give us accurate information, and access to whatever the work requires.
• Make sure you have the right to give us access to any account or material you share with us.
• Comply with the advertising rules and laws that apply to your business and your market. We can advise, but responsibility for what you publish is yours.
• Do not use anything we provide for unlawful, deceptive or misleading purposes.

8. Confidentiality

Each side will keep the other's non-public business information confidential, and use it only for the purpose of the engagement. This continues after the engagement ends. It does not cover information that is already public, or that a party is legally required to disclose.

9. Availability of this website

We try to keep the site and downloads available, but we do not promise uninterrupted access. We may change, suspend or withdraw any part of the site or any product at any time. If a product you have already bought is withdrawn, your licence to keep using your copy is unaffected.

10. Limitation of liability

Nothing in these terms limits liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or any other liability that cannot lawfully be limited.

Subject to that, we are not liable for lost profits, lost revenue, lost data, lost business opportunity, or any indirect or consequential loss, however it arises. Our total liability to you in connection with any product or engagement is limited to the amount you actually paid us for it in the twelve months before the claim arose.

11. Ending an engagement

Either side may end a consulting engagement at any time by written notice. Fees are due for work delivered up to that point, and anything paid beyond that is refunded. We may suspend or end an engagement immediately if you use our work unlawfully or fail to pay after a reminder.

12. Changes to these terms

We may update these terms. The version published here at the time of your purchase governs that purchase. Changes are not applied retroactively to work already bought or agreed.

13. Governing law

These terms are governed by the laws of the State of Florida, United States, without regard to its conflict of law rules. The courts of that state have exclusive jurisdiction, except that either side may seek an injunction in any court with jurisdiction to protect its intellectual property or confidential information.

If you are a consumer resident elsewhere, this does not remove any protection you have under the mandatory consumer law of the country you live in.

14. General

If any part of these terms is found unenforceable, the rest continues to apply. If we do not enforce a right immediately, we do not lose it. You may not transfer your rights under these terms without our written agreement. These terms, together with the refunds page, the privacy policy and any written scope for an engagement, are the whole agreement between us.

15. Contact

Lourdes Work Corporation
Contact us through the contact form on our home page.
1200 Brickell Avenue, Suite 1950 #1025
Miami, FL 33131, United States
Incorporated in the State of Florida. D-U-N-S 117812754.